All products sold by Thaitsuki Nihonto are guaranteed against manufacturer's defects (workmanship and materials) for a period of 30 days from date of the customer's original purchase date (we extend this guarantee to the original invoiced customer only). This guarantee also applies only when the product is used under normal conditions for which the product is designed, and does not apply to damage related to accident, misuse, cutting, improper care, negligence, and normal and/or excessive wear and tear. Guaranteed items will be repaired or replaced at the sole discretion of the Thaitsuki Nihonto Forge.
Any sword needing repair or replacement under the Thaitsuki Nihonto guarantee will be handled through the original company in which the sword was purchased through and must be received with the original purchase receipt.
All returns must be made with in 30 days of the original purchase date and require a Return Authorization Number (RA#) which must be obtained through Thaitsuki Nihonto. Returns must be received complete in original packaging and in their original condition. Items showing signs of use, misuse or damage will not be accepted for return. Custom order products can only be returned with a manager's approval only. Accepted returns must be shipped freight prepaid and double boxed with the RA# clearly displayed on the exterior of the package. All returns must be received with in 15 days from the date the RA# is issued.
Upon acceptance of your return the customer will receive a store credit or refund of full purchase price, minus a 15% restocking fee. All refunds will be made by company check or through the original purchase method. Shipping and handling charges are non-refundable. Please allow up to 30 days for the processing of your return.
Order Cancellation Policy
All orders are processed same day with the forge in Asia if your item is not in stock. Shipments are received every few weeks so there is usually no more than a small delay. Orders cancelled AFTER they are placed will be subject to a 10% service charge for credit card or Paypal payments and 5% service charge for checks or bank wire transfers. It does not matter if the sword is in stock or not there is still a 10% cancellation charge as the order is processed immediately with the forge and we are then subject to a cancellation fee from the forge. Orders cancelled AFTER the order has shipped will be subject to a 15% restocking fee and will be referred to the normal return policy proceed stated above. Please contact us at firstname.lastname@example.org to confirm availability prior to placing your order if you are not sure you can wait for your sword to arrive.
Damaged, Defective or Miss-Shipped Merchandise
Damaged or defective merchandise may be returned for replacement of same the same item only if they fall under the original 30 day guarantee. Miss-shipped merchandise will be replaced by the original ordered item. A return label will be provided upon request for any damaged, defective or miss-shipped merchandise.
Thaitsuki Nihonto does their best to inspect each product before shipping them to their clients and takes the greatest care in packaging them for shipping. Please note that some products may become loose because of specific construction and are not returnable as they can be tightened. Slight paint chips or blemishes are not part of the guarantee but are still part of the initial inspection before shipment to the customer. If the product can not be tightened they may be returned as defective merchandise under the original 30 day guarantee. Please note slight imperfections are part of every sword and are not considered returnable issues.
All orders are insured for their full purchase price with their currier. If the merchandise is damaged in transit we will file a claim with the currier on your behalf. You may be required to provide certain information or show evidence that the order was damaged during transit with the currier service. Please keep all packaging material and boxes to show as evidence for the currier service. All insurance claims will be handled and paid by the currier service. If currier service pays claim we will issue you a store credit or replace your order.
Thaitsuki.com and the Thaitsuki Nihonto Forge at their sole discretion, reserve the right to refuse any and all returns or exchanges.
Additional Terms of Sales
There are absolutely NO sales to minors, buyers must be 18 years of age or older. By placing an order, the buyer states that he/she is of legal age and is purchasing item(s) that are in accordance with Federal, State and Local laws. Buyer also states that he/she are using the items in a lawful manner. Thaitsuki Nihonto Forge and Internet Ventures, Inc assume no liability associated with product usage or misusage. The Buyer is liable and responsible for any loss, damage or expenses of any kind arising out of the use and/or misuse of these products. Use and misuse of Martial Arts weapons may involve serious risks, including injury, disability, and possibly death. Swords are sold only for for demonstration of forms, collection and/or display. Inspect swords before each use to ensure they are in proper condition. Do not use swords for sparring or contact.
Thaitsuki.com was selected as the first United States regional dealer for the Thaitsuki Nihonto Forge. All claims and representations made on this site are made soley by the Thaitsuki Nihonto and do not represent the views or claims of Thaitsuki.com or any of it's employees. With the exception of information regarding Thaitsuki.com, reports and information prepared by Thaitsuki.com research personnel are based on public information and information provided by the Thaitsuki Nihonto Forge. Thaitsuki.com makes every effort to use reliable, comprehensive information, but we do not represent that it is accurate or complete. For more information or facts, please contact us at Thaitsuki@hotmail.com.